Has my order shipped?:


Click the Account > My Metro link at the top right-hand side of our site to view your account. Click on Review orders / track packages to check your orders status.


How do I change quantities or cancel an item in my order?


Go to Account > My Metro link at the top right-hand side of our site to view your account. Then click the Change quantities / cancel orders link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. You may contact customer service for more assistance.


How do I track my order?


Click the Account > My Metro link at the top right-hand side of our site and then click Review orders / track packages to track your order.


My order never arrived.


Click the Account > My Metro link at the top right-hand side of our site and then click on Review orders / track packages. Be sure that all of the items in your order have shipped already. Please note that if you ordered a special order item, your package may take longer to ship and to arrive. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", please contact customer service for assistance.


An item is missing from my shipment.


Click the Account > My Metro link at the top right-hand side of our site and then click on Review orders / track packages. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", please contact customer service for assistance.


When will my back order arrive?


Back ordered items are the ones our suppliers are unable to predict when they will have more stock of, but as soon as they do, we will be able to ship them to you.