Order Concerns

Order Status
Has my order shipped?: Click the Account > My Metro link at the top right-hand side of our site to view your account. Click on Review orders / track ...
Wed, Jul 17, 2019 at 5:30 PM
Damaged Shipment
I have received a damaged shipment, how should I proceed? Items can get damaged during transit and we apologize if this is the case. If your film is jus...
Mon, May 18, 2020 at 10:29 PM
Incorrect/Missing/Damaged Items
My package is missing items, how should I proceed? We apologize if you have received a package that was missing items. Please create a support ticket he...
Tue, May 19, 2020 at 11:16 PM
Late/Lost Package
I have received my tracking, but it has not updated. There are times when the tracking may not have updated from the carrier if they have not scanned th...
Mon, Jun 1, 2020 at 10:07 PM
Defective Item(s)
My film may be defective, what should I do? If you have received a material that is possibly defective, please CLICK HERE to start a ticket. We will nee...
Thu, May 21, 2020 at 4:47 PM
Payment Issues
If you are having issues getting your payment to process on the site, you may always contact our customer support for further information regarding your pay...
Mon, May 18, 2020 at 10:37 PM
Return Policy
Vinyl:  All vinyl products purchased are custom manufactured to a specific order and are not returnable or exchangeable. Please take special care to ord...
Mon, May 18, 2020 at 10:38 PM
MFinity Ceramic Coating?
MFinity Ceramic Wrap Coating is great for those looking to add an incredible amount of slickness and durability to their vehicle's wrapped or paint pro...
Fri, Aug 2, 2019 at 5:37 PM